Substitution Policy

At Kay Goods, we are committed to providing you with the best possible shopping experience. Occasionally, due to varying inventory levels and unforeseen circumstances, some items may be unavailable at the time of order fulfillment. In such cases, we may need to substitute these items with alternatives to ensure your order is completed as quickly and efficiently as possible.

Notification of Substitution

By placing an order with Kay Goods, you agree that items listed on our website are subject to availability. If an item you ordered is out of stock or discontinued, we reserve the right to substitute it with a similar product of equal or greater value without prior notice.

Authorized Substitutions

Our team will select substitutions that closely match the original item in terms of quality, size, quantity, and price. We aim to provide substitutes that meet or exceed your expectations.

Customer Preferences

Your satisfaction is important to us. If you prefer not to receive substitutions or have specific preferences regarding substitutions, please indicate your preferences during the checkout process. If no instructions are provided, we will proceed with substitutions at our discretion.

Refund Policy

If you are not satisfied with a substitution, you may request a refund for the substituted item. Refunds will be processed in accordance with our refund policy, and any applicable refunds will be issued to the original payment method or as store credit, based on your preference.

Customer Support

If you have any questions, concerns, or special requests regarding substitutions or any aspect of your order, please reach out to our customer service team. We are here to assist you and ensure that your shopping experience is exceptional.

Policy Updates

We reserve the right to update our substitution policy as needed. Any changes will be communicated to customers in a timely manner.

By placing an order with Kay Goods, you acknowledge and agree to the terms of our substitution policy outlined above. Thank you for choosing us for your shopping needs. 

If you have any questions or need further assistance, please contact our customer service team at info@kaygoods.com.